Conditions of use

Introduction

This document aims to establish the terms of use of the website, as well as the conditions for purchasing products through it by users.

We kindly ask you to carefully read these TERMS AND CONDITIONS OF PURCHASE as well as the PRIVACY POLICY before using this website. If you wish, you can print these conditions.

By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE as well as our PRIVACY POLICY, therefore, if you do not agree, you should not use the website.

General Information

In compliance with the information duty established in art. 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, we inform you that the ownership of the website corresponds to INDIEX SPORT NUTRITION SPAIN S.L, with CIFB85998193, and address at CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID, with email att.clientes@indiex.es and phone +34644526451.

Site Usage

By using this website and placing orders through it, the user agrees to the following:

  • Use the website solely for the purpose of browsing products and placing orders.
  • Not to place any fraudulent or false orders. If a reasonable suspicion arises regarding an order being fraudulent, INDIEX SPORT NUTRITION SPAIN S.L is authorized to cancel it and inform the relevant authorities.
  • To have legal capacity to enter into contracts (the user declares to be over 18 years old).
  • To provide accurate contact information in order to facilitate the shipment of orders.

Protection of Personal Data

INDIEX SPORT NUTRITION SPAIN S.L informs users of this website about its policy regarding the processing and protection of personal data that may be collected through browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.

Purchase Conditions

Service Availability. Users have the possibility to place orders for the items offered through the website for delivery to an address within Spanish territory as well as to a European destination.

Product Availability

Orders are subject to product availability. If there are difficulties regarding the supply of products or if items are out of stock, INDIEX SPORT NUTRITION SPAIN S.L will inform the customer of such circumstances, either by email or phone, and will refund any amount paid for the unavailable product(s) or exchange the product for another of equal value, as decided by the customer.

Product Prices

All item prices include all applicable taxes but do not include shipping costs, which will be added to the total amount. INDIEX SPORT NUTRITION SPAIN S.L reserves the right to modify prices at any time, although products will be invoiced based on the price in effect at the time of placing the order (subject to product availability).

The purchase order will indicate both the total price of the product/products, including VAT, and the shipping costs, as indicated in the following sections.

The applicable VAT rate will be the legally valid one at any given time depending on the specific item.

The amount of coupons or gift products may be modified or canceled without prior notice, depending on available stock. Some gift products may have limited or short expiration dates.

Shipping Costs

  • Orders placed before 1:00 PM will be dispatched from our warehouse on the same day. Orders placed after 1:00 PM will be dispatched the following day.
  • The delivery time is 24-48 business hours from when it leaves our warehouse. In some destinations, due to their location, it may take longer.
  • By choosing the Express shipping option (only for peninsular national shipments), you ensure that the order is dispatched on the same day (provided it meets the general conditions). There are 2 Express shipping options: With Nacex, the delivery time is 24/48 business hours from when it leaves our warehouse. In some destinations, due to their location, it may be delayed. With GLS14:00, it ensures receipt before 2:00 PM the following day or a second delivery on the same day.
  • During promotional or strike periods, shipments may be delayed due to the large volume of orders or lack of workers on these days.

Placing an Order

To place an order, you must select the desired item(s). Once you have selected all the items you wish to purchase, they will be added to your shopping cart. The next step will be to process the order and make the payment. You must follow the steps requested on the website and follow the purchasing instructions displayed on the screen. Only the necessary data for the purchase and subsequent delivery of the order will be requested from you. Before finalizing the purchase, you must EXPRESSLY ACCEPT these conditions, as well as the privacy policy.

The data recorded by the website constitutes proof of the transactions carried out. The customer will receive confirmation of the order by email.

During the process, before making the payment, you can modify your order details. The order is not formalized until the process is completed, which will occur when payment is made. Clicking on "Pay" implies that you are acquiring and paying for the selected items, and this step constitutes a binding commitment.

Order Cancellation Right

INDIEX SPORT NUTRITION SPAIN S.L reserves the right to reject an order from a customer with whom there is a dispute.

Likewise, INDIEX SPORT NUTRITION SPAIN S.L has the right to reject or cancel an order for justified reasons, such as:

  • Due to errors in billing data (which are incorrect or impossible to verify)
  • If there is suspicion of credit card fraud
  • If it is not possible to ship to the indicated address
  • If there are reasons to suspect that the user is not an end consumer
  • If the user is under 18 years old
  • If full payment has not been made.

Returns

Product Returns: Returns are valid only for paid products; products received as gifts or promotions are exempt from exchanges or returns.

To make a return, the customer must notify us by email at att.clientes@indiex.es, along with the reason for the return, order number, and, if necessary, photographs.

There are several cases in which we can manage a return:

  • Return due to contract withdrawal: the customer can return products, if they are in perfect condition, in their original packaging and with unopened seals, within a maximum period of 15 days using their right of contract withdrawal. Fresh products cannot be returned. The customer must send the products to our central warehouse. Once received and checked, we will proceed to return the amount paid by the customer. The customer will bear the cost of return shipping.
  • Product error or damage during transport: in these cases, the customer must notify us within a maximum period of 48 hours from receipt, by email at att.clientes@indiex.es, indicating the order number, the reason for the return, and, if necessary, photographs. Once notified, we will manage the return of the product and send the correct product or refund the amount paid.

Applicable Legislation

These purchase conditions are subject to Spanish legislation. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

Updates to the Terms and Conditions

INDIEX SPORT NUTRITION SPAIN S.L reserves the right to modify these terms and conditions at any time without prior notice. The user is subject to the terms and conditions in force at the time they use the website or place an order, except when by law or decision of governmental entities we must make changes retroactively to said conditions, policies, or privacy statements, in which case, the possible changes will also affect orders previously placed.

This document was last updated on March 15, 2024.

Product added to wishlist